FAQ - nepsne.com

FAQS

1. What type of properties do you manage?

We focus only on managing luxury single-family homes and private estates in Rhode Island and Massachusetts. We do not manage apartments, condominiums, or associations.

2. Are your services confidential?

Yes, maintaining confidentiality is essential to our service. We carefully choose our clients and keep a selective portfolio, so every account receives the highest level of discretion and privacy.

3. How do you handle emergencies?

Every client gets a dedicated Account Executive who is available 24/7 to respond to emergencies, like alarm alerts or maintenance issues. This ensures a quick and professional response, giving you peace of mind.

4. How does your pricing work?

After an initial consultation, we assess your property’s needs to create an annual budget. This budget outlines all planned services and expenses, managed by your Account Executive, ensuring full transparency on costs.

5. What areas do you serve?

We offer our luxury estate management services across Rhode Island and Massachusetts.

6. How do I get started with New Era Property Services?

The first step is to reach out to us for an initial consultation. We will discuss your needs and evaluate your property to see if we are a good fit for you.

7. What does "selective client portfolio" mean?

We are careful in selecting our clients to ensure we can deliver the best level of confidential, top-tier service. By keeping a small portfolio of luxury single-family homes, we can fully focus on your property’s needs and exceed your expectations.

8. How do you handle last-minute requests or errands?

Our core services are mostly kept in-house, allowing our team to be flexible. We can assist with last-minute requests, like dry cleaning pick-up or light errands, as well as routine housekeeping tasks for our clients.

9. How do you ensure my property is protected during extreme weather?

We take a proactive approach to property care. Your dedicated Account Executive and our team are ready to meet the unique challenges of the weather. We prepare your home for harsh winters and manage the aftermath of storms to prevent any potential damage.

10. What makes your cleaning service unique?

Our cleaning team is highly regarded and trusted by all our clients. This service guarantees your home is always clean, fresh, and ready for any event. It’s not unusual for our team to be on-site during or right after a gathering to assist.